Delivery within Sweden only.
Delivery fee within Sweden: 49 SEK including VAT (25%). Free shipping over 1000 SEK. The fee is valid for orders placed online via Woolpower’s website: woolpower.se
All prices are including VAT (25%). If you pay with a credit/debit card, the card will be authorised when you place the order, and you will receive an e-mail confirming that the order has been received. We will not charge your card until we have processed your order and sent it from our warehouse.
If the card cannot be authorised no charges will be made, and a message will show on screen indicating that the payment has been unsuccessful. You will be asked to use a different method of payment instead.
If you have received a discount code, enter it in the relevant box during the checkout process before you complete your purchase. The discount will be automatically deducted.
WAREHOUSE AND LOGISTICS
All handling of the webshop, which includes payment, deliveries, returns and complaints, is handled from 1 September 2020 by our own Group company Svalan Logistik AB.
This means that the purchase you make goes through Svalan Logistik AB and is covered by the purchase terms for Woolpower.
To ensure that you receive the best service – fast and convenient delivery, ability to track your order – we have chosen Postnord to deliver your goods.
Deliveries will be made within 2-5 days of our receiving your payment and order. Orders placed during weekends and on public holidays will be processed on the next working day. We make all efforts to deliver your order within the estimated timelines, but occasionally delays can occur.
You always have 30 days from the order date to return your order when you buy online at woolpower.se. No free returns and no exchanges. If you would like a different product, we request that you go in to our web shop and place a new order.
We refund all unused products* that are returned in their original packaging with all labels in place. We only accept returns of products that have been purchased from Woolpower’s web shop.
NOTE! For the products fabric, felt sheets, zippers and felt slippers, open purchase does not apply. Complaints due to beauty defects are not possible for these products.
*Not valid products: Briefs Xlong W’s, Boxer Xlong M’s, Boxer M’s LITE, Hipsters W’s LITE
To return your product
- Pack the products carefully in the original box.
- Write the order number from the delivery note on the package.
You can also write the order number on a piece of paper and put it inside the package. Please note that we cannot process any returns without a specific order number.
- Send the products in their original packaging to the following address: Svalan Logistik AB Chaufförvägen 29 831 48 Östersund
- You pay the return fees.
We will use the same payment method via Klarna that you used when placing your order. For example, if the original purchase was made with a credit card, the amount will be refunded to the same credit card via Klarna. Refunds will be paid within max. 14 calendar days after we have received your returned product. Shipping costs will not be refunded.
The same procedure applies as with a card payment. Klarna will provide a credit if the payment has already been made. If no payment has been made, then the invoice will be cancelled. Shipping costs will not be credited.
We accept complaints for up to two years after the order date. Contact us by e-mail at email@example.com, or call +46 (0)63-14 85 20 during office hours.