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Terms and conditions

Delivery within Sweden only.
Delivery fee within Sweden: 29 SEK including VAT (25%). The fee is valid for orders placed online via Woolpower’s website: woolpower.se

Payment

All prices are including VAT (25%). If you pay with a credit/debit card, the card will be authorised when you place the order, and you will receive an e-mail confirming that the order has been received. We will not charge your card until we have processed your order and sent it from our warehouse.

If the card cannot be authorised no charges will be made, and a message will show on screen indicating that the payment has been unsuccessful. You will be asked to use a different method of payment instead.

Discounts

If you have received a discount code, enter it in the relevant box during the checkout process before you complete your purchase. The discount will be automatically deducted.

Delivery company

To ensure that you receive the best service – fast and convenient delivery, ability to track your order – we have chosen Postnord to deliver your goods.

Delivery time

Deliveries will be made within 2-5 days of our receiving your payment and order. Orders placed during weekends and on public holidays will be processed on the next working day. We make all efforts to deliver your order within the estimated timelines, but occasionally delays can occur.

Returns

You always have 30 days from the order date to return your order when you buy online at woolpower.se. No free returns and no exchanges. If you would like a different product, we request that you go in to our web shop and place a new order.

We refund all unused products that are returned in their original packaging with all labels in place. We only accept returns of products that have been purchased from Woolpower’s web shop.

To return your product

  1. Pack the products carefully in a box.
  2. Write the order number from the delivery note on the package.
    You can also write the order number on a piece of paper and put it inside the package. Please note that we cannot process any returns without a specific order number.
  3. Send the products in their original packaging to the following address:

    Woolpower AB
    Chaufförvägen 29
    831 48 Östersund
  4. You pay the return fees.

Refund process

Card

We will use the same payment method via Klarna that you used when placing your order. For example, if the original purchase was made with a credit card, the amount will be refunded to the same credit card via Klarna. Refunds will be paid within max. 14 calendar days after we have received your returned product.

Invoice

The same procedure applies as with a card payment. Klarna will provide a credit if the payment has already been made. If no payment has been made, then the invoice will be cancelled.

Complaints

We accept complaints for up to two years after the order date. Contact us by e-mail at order@woolpower.se, or call +46 (0)63-14 85 20 during office hours.